On January 11, 2023, at ~7:18 PM ET, Microsoft tweeted from their account @MSFT365status that they were investigating an issue in which some users were reporting an inability to access OneDrive.
Previously this month, Microsoft reported a similar access issue for Microsoft OneDrive on January 2, 2023.
We're investigating reports of users experiencing issues accessing OneDrive. Further information can be found on our status page: https://t.co/k4X04cncdL.
— Microsoft 365 Status (@MSFT365Status) January 12, 2023
Microsoft provided no incident number and made no mention of checking in with the admin center, but instead directed any impacted users to access the service health portal for additional information. It should be noted that it was only a month ago, on December 2, 2022, that Microsoft experienced a similar OneDrive service incident.
Several minutes later, Microsoft sent a second message (@MSFT365status) indicating that they were looking at recent "changes" as part of their effort to determine the underlying cause as to the OneDrive access issue many were experiencing.
Community responses on Twitter confirmed that many users were unable to access from OneDrive their much-needed personal, school, and work files.
We’re analyzing recent changes to help determine the underlying cause of the issue and develop a mitigation plan to restore service. Continual updates can be found on our status page: https://t.co/k4X04cncdL.
— Microsoft 365 Status (@MSFT365Status) January 12, 2023
About 2 hours after their initial message, Microsoft confirmed that a "recent change" was indeed contributing to the "issue", and that a reversion was underway.
We've determined that a recent change appears to be contributing to the issue. We've reverted this change and are monitoring the restoral of the service. Updates can be found on our status page: https://t.co/k4X04cncdL.
— Microsoft 365 Status (@MSFT365Status) January 12, 2023
Microsoft followed up with another message that service availability for some was being restored.
We are continuing to observe an uptick in service availability as our mitigation efforts progress. Updates can be found on our status page: https://t.co/k4X04cncdL.
— Microsoft 365 Status (@MSFT365Status) January 12, 2023
And approximately 4 hours after their first reporting the issue, Microsoft was confirming that the issue was fully resolved.
We have completed our mitigation actions and confirmed via extended monitoring and testing that the issue has been resolved. Further details can be found on https://t.co/k4X04cncdL.
— Microsoft 365 Status (@MSFT365Status) January 12, 2023
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