On January 2, 2023, at ~4:25 AM ET, Microsoft messaged from their service status Twitter account @MSFT365status that they were investigating an issue in which some users were unable to access or open files from OneDrive.
Despite not mentioning "OneDrive" specifically in this message, the link Microsoft provided in the tweet pointed to onedrive.live.com. Expanded information was provided in the Microsoft Admin Center under service incident number OC494006.
Several minutes later, Microsoft also sent this brief message which advised users, who may not have Microsoft Admin Center access, to also check and monitor the situation via the service status website portal.office.com/servicestatus. However, no additional information as to the service incident or to its cause/remediation was mentioned in the tweet.
Approximately 4 hours from their first message for OC494006, Microsoft then tweeted this final message as to the OneDrive service incident. A recent change to an app which regulates access to OneDrive was impacting the service. Microsoft additionally confirmed a fix had been applied and that any and all service impacts were remediated.
The Importance of OneDrive Monitoring
IT needs to take ownership of their environment and user experience. It is crucial to have greater visibility into business impacts during a service outage the moment it happens. With ENow Microsoft OneDrive Monitoring, IT will be notified of the outage and be able to pinpoint whether or not the issue is on Microsoft's end or the organization's end.
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