ENow Launches New Features with Microsoft Teams Call Quality, Microsoft 365 Availability, Governance & Licensing

ENow Software

ENow EMS clients will be excited to hear the latest releases enhancing their partnership with ENow and their EMS solution. The latest release is packed with features to help IT better support their users on the Microsoft 365 Platform. This release is focused on helping quickly solve Microsoft Teams Call Quality challenges, measure Microsoft 365 availability, improve security and governance posture and streamline your Microsoft 365 licensing operations.

To see full release notes, contact your ENow Account Manager today!

Quickly Improve Microsoft Teams Call Quality

Many companies have hybrid and distributed work forces and improving Microsoft Teams call quality is a top priority. This release includes several new features that will empower you to:

Support VIP users like executives and other users that are plagued by poor call quality issues.
Select VIPs and or executives and monitor their poor calls in near real time.
Identify if the root cause is due to the network, ISP, device, or another culprit.
Reduce the time it takes to improve these high-profile users call quality.
Access the Microsoft Teams CQD Support Portal designed Service Desk or Level 2 Teams engineering team to help solve poor call quality issues.

Track & Measure Microsoft 365 Availability

Another challenge organizations are faced with is quantifying how Microsoft 365 is performing. Our new enhanced SLA report makes this very easy and puts the information you need for senior management at your fingertips.

Improve Your Security & Governance Posture

Security and governance of Microsoft 365 is another top priority. This release contains 11 new reports that help improve governance around Microsoft Teams, OneDrive, and SharePoint Online.

Streamline Microsoft 365 Licensing Operations

Managing the day-to-day distribution of Microsoft 365 licenses is another challenge that many organizations face. There is an enormous amount of work that IT needs to do in effort to support annual true ups and enterprise agreement negotiations. In this release we have added new 11 new features that will make it even easier to filter our data and help you streamline the licensing requests you receive during these challenging time periods. These features include adding several new filters to our reports, support for Government and Educational licensing skus and support for Azure licensing groups.

If you want to learn more about how ENow can help your organization stay productive, contact us today for more information, a demo, or a free trial of the solutions.