Mastering Call Quality in Microsoft Teams

A Deep Dive into Monitoring, Managing, & Troubleshooting

Do you know how to monitor, manage, and, most importantly, troubleshoot Microsoft Teams call quality across your tenant? When you deployed Microsoft Teams, the chances are that you spent little time worrying about call quality.

This is because Microsoft Teams calls work well in most scenarios, but that doesn't mean every call will be a good one. There are too many factors involved, so inevitably, some support tickets will be raised for calling issues (usually from VIPs!) that need to be resolved. To help with this, Microsoft collects and tracks a lot of technical information about how Microsoft Teams calls are performing which can be accessed with native tools, such as the Call Quality Dashboard (CQD) and Call Analytics, but it can be hard to understand what to do with all of this data.

Check out this on-demand webinar where Microsoft MVPs Tom Arbuthnot and Ben Lee cover the following topics:

• Best way to use the Microsoft Native tools, including the Teams Admin Center and Call Quality Dashboard
• Identify the main factors that influence Microsoft Teams calling quality
• How you can augment them with simple-to-use and clear dashboards that give you quick access to the key metrics