Mailscape | Blackberry Device Monitoring & Reporting

Mailscape for BlackBerry Enterprise Server is a unique and innovative systems management tool that gives you the ability to monitor the entire BlackBerry communication cycle. Discover and address problems before they affect your user community. The One Look Dashboard graphically presents real-time data on the vital components that directly impact your BES and Exchange server’s uptime.

  • Proactive Monitoring

    When you install Mailscape on your BES, you gain the ability to monitor your entire messaging environment with a quick glance at a single screen. In real time.

  • One Look Dashboard

    The One Look Dashboard graphically presents real-time data on the vital components that directly impact your BES and Exchange server’s uptime.

  • Prevent Outages

    With Mailscape for BlackBerry you will never be guessing where or what is causing a potential BlackBerry issue. The entire BlackBerry communication cycle is monitored.

  • Automatic Notification

    With automatic notification if any item hits one of your pre-defined warning or critical thresholds.

Has your management asked you to provide a list of all BlackBerry users? Has your procurement department inquired as to how many of a particular BlackBerry models you have deployed? Do you need to determine the number of users on a specific wireless carrier? If you answered yes to any of the above questions, then you will certainly see the value and time saved by the reporting features in our solution.

With Mailscape for BlackBerry you can easily answer all of the above questions and more. Instead of tirelessly trying to compile this information, let Mailscape automatically deliver the answers to your inbox.

Monitoring & Reporting Overview

Mailscape contains over 40 built in reports that will make your job of supporting different mobile platforms easier. The first step in tackling this growing problem is knowing what you are up against. Listed below are some of the key areas where Mailscape can provide visibility. Mailscape is one of the best BlackBerry monitoring tools.

  1. BlackBerry Reports

    • BES summary
      User count by device model
    • BlackBerry user summary
      User by OS
    • BlackBerry Message Size Analysis
    • Inactive BlackBerry Users
  2. User Reports

    • User by Mailbox server
      User count by OS
    • User with password disabled
      Daily BES usage
    • User by carrier
      Least/Most users - calendar
    • User count by carrier
      Least/Most users - messages
    • Users by BES
      Least/Most users - contacts
    • Users count by BES
      BlackBerry Message size analysis
    • Users by IT policy
      Exchange link
    • User count by IT policy
      BES status
    • Users by device model
      BES queue
  3. BlackBerry Monitoring

    • BlackBerry Connectivity Testing
      Round trip message testing between device, Exchange and BES
    • Exchange Link
      Monitors communication between Exchange and BES
    • BES Status
      Checks the BES worker threads and alerts if any are non-responsive
    • BES Queue
      Monitors number of pending messages to devices. Quickly determine severity of an issue.
    • RIM Link
      Verifies that the SRP connection is up.
    • Carrier Status
      Analyzes pending message counts and can help determine if wireless is having an issue.

System Requirements

  • Windows Server:
    2008 - 2012 R2

    Microsoft Exchange Online:
    A dedicated online account is required

    Disk Space 500 MB

  • Additional Software:
    Microsoft .NET Framework 4.0 or later
    IIS 7.5 or later
    SQL Server optional 2005 - 2012
    Internet Explorer 8.0 or greater
    Microsoft Online Service Sign-In Assistant
    Microsoft Online Service Module for Windows PowerShell
  • Exchange Microsoft Partner Logo

QuoteMailscape has been extremely useful in our organization; we look after several Exchange/AD organizations and the Dashboard view allows Support staff to quickly check for Exchange, AD and Blackberry problems without having to load various tools for each product. - Marc Mizzoni

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