SharePoint OneDrive Teams Service Incident (April 18, 2022)

On April 18th, 2022, at ~7:07 am UTC, Microsoft communicated via tweet (@MSFT365status) that they were investigating an issue in which users were unable to open files in SharePoint Online, OneDrive, and Teams.

For IT professionals and system admins with Microsoft admin center access, the service incident numbers to reference were SP360511, OD360523, and TM360526.

Microsoft's next two communications confirmed that they were investigating the issue but had not identified a root cause.

At approximately 11:00am UTC, Microsoft announced that these service incidents appeared to impact only users in Greece.

Microsoft then announced that, through rerouting services to alternate infrastructure, there was at this time some resolution for some users.

Then at 1:59pm UTC, approximately 7 hours since first reporting, Microsoft was confirming that the matter was resolved.

However, at 06:09am UTC on April 19th, some 16 hours since their last message announcing the matter resolved, Microsoft reported that the service incident persisted.  Microsoft confirmed that they were "restarting" their investigation as to the issue.  Microsoft also provided four (4) new service incident #'s: SP361049, TM361099, OD361100, and OO360716.

Finally, at 9:24am UTC on April 19th, Microsoft was confirming (again) that the issue was resolved.

There have been no further messages from @MSFT365status as to any of the service incidents #'s mentioned above.

The Importance of Office 365 Monitoring

In a cloud-world, outages are bound to happen. While Microsoft is responsible for restoring service during outages, IT needs to take ownership of their environment and user experience. It is crucial to have greater visibility into business impacts during a service outage the moment it happens.

ENow’s Office 365 Monitoring and Reporting solution enables IT Pros to pinpoint the exact services effected and root cause of the issues an organization is experiencing during a service outage by providing:

• The ability to monitor networks and entire environments in one place with ENow’s OneLook dashboard which makes identifying a problem fast and easy without having to scramble through Twitter and the Service Health Dashboard looking for answers.
• A full picture of all services and subset of services affected during an outage with ENow’s remote probes which covers several Office 365 apps and other cloud-based collaboration services.

Identify the scope of Office 365 service outage impacts and restore workplace productivity with ENow’s Office 365 Monitoring and Reporting solution. Access your free 14-day trial today!