On March 27, 2023, at approximately 10:17 AM ET, the Microsoft @MSFT365status Twitter account reported that Microsoft was investigating an issue in which some users were experiencing delays and even failures when trying to open links through Safe Links.
For system administrators and IT professionals who have access to the Microsoft Admin Center, the service incident number to reference was EX533537. Microsoft would subsequently provide a second incident number for this issue, TM533635.
Approximately 90 minutes later, Microsoft identified a "potential" source for the issue. However, remediation was not yet under way, according to the tweet. The second incident number, TM533635, was also provided at this time.
At 1:54 PM ET, approximately 4 hours from their first message, Microsoft stated confidently that the issue had been successfully mitigated. There were no subsequent tweets from Microsoft as to EX533537 or TM533635. Additionally, there were very few responses on Twitter from the community, which is generally understood as an indication of a minor service incident with limited impact.
The previous Microsoft 365 service incident occurred on March 23, just four days ago, and it involved certain Conditional Access policy settings which caused Microsoft 365 access issues.
The Importance of Microsoft Teams Monitoring
In a cloud-world, outages are bound to happen. While Microsoft is responsible for restoring service during outages, IT needs to take ownership of their environment and user experience. It is crucial to have greater visibility into business impacts during a service outage the moment it happens.
ENow’s Microsoft Teams Monitoring and Reporting solution enables IT Pros to pinpoint the exact services effected and root cause of the issues an organization is experiencing during a service outage by providing:
- The ability to monitor networks and entire environments in one place with ENow’s OneLook dashboard which makes identifying a problem fast and easy without having to scramble through Twitter and the Service Health Dashboard looking for answers.
- A full picture of all services and subset of services affected during an outage with ENow’s remote probes which covers several Microsoft 365 apps and other cloud-based collaboration services.
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