Microsoft Office 365 Monitoring - Service Outages

On July 28^th 2020 at ~7:00pm UTC, Microsoft reported an issue with the Microsoft Teams app on iOS devices that was affecting users in both North and South America.

On July 22 at ~6:00 am UTC, Microsoft reported an issue that was causing intermittent failures when attempting to load channels and chats via Microsoft Teams.

On July 15^th, 2020 at ~ 4:30 pm UTC, Microsoft reported an issue that was affecting users’ ability to access Outlook.

They soon after reported that they were investigating a recently deployed update that they thought may be the source of the issue.

On July 14, 2020 at ~7:00 pm UTC, Microsoft reported via @MSFT365status that some users in EMEA were experiencing issues accessing SharePoint Online and OneDrive for Business.

Roughly 45 minutes later, Microsoft reported that users may also be experiencing issues accessing SharePoint Online and OneDrive for Business-hosted content through other services. They reported that they were at that time rerouting service traffic to mitigate impact while they investigated the root cause of the issues.

On July 9, 2020 at ~12:00 pm UTC Microsoft reported that they were investigating an issue where users in the UK are unable to access the Exchange Online service through the Outlook client.

Shortly after, several UK users began expressing their frustration with the recent increase in the number of outages users have experienced all over the world. Some expressed frustrations recommending Microsoft services to their clients and others insisted that the they were still experiencing issues hours later.

On July 8, 2020 at 2:45 pm UTC, Microsoft reported an issue affecting a multitude of users in North America that prevented them from joining Microsoft Teams meetings.

The issue persisted just over an hour until Microsoft finally reported at roughly 4:00 pm UTC that the issue had been resolved.

On June 30^th, 2020 at ~12:00 pm UTC, Microsoft reported that they were investigating an issue where many users in Germany were unable to access multiple Microsoft 365 services.

Shortly after, around ~12:45 pm UTC, Microsoft reported that they had determined that the Microsoft 365 service was healthy and that the issue was caused by a third-party local internet service provider.

On June 25^th, 2020 at ~2:00 pm UTC, Microsoft reported that they were investigating connectivity problems with Outlook in Europe and the United Kingdom.

Roughly an hour later, Microsoft reported that they were starting to see service restoration and were still monitoring the issue closely to ensure the issue was resolved.

On June 19^th, 2020 at ~7:00am UTC, Microsoft reported that they were investigating an issue where users in Japan and the APAC region were unable to access the Microsoft Teams service through desktop client.

Roughly an hour later at ~8:30 am UTC, Microsoft reported that the issue had been mitigated and that access had been restored through Japan and APAC.

On June 18^th, 2020 at ~7:00am UTC, Microsoft reported an issue that was causing problems receiving messages in Microsoft Teams throughout North America.

They soon after reported that they were rerouting service traffic through alternate infrastructure and tentatively started to recover.