Office 365 Monitoring: Microsoft SharePoint and OneDrive Outage

Microsoft reported an outage involving SharePoint online and OneDrive for business on June 1, 2020 at ~4:00am UTC. Shortly after, Microsoft 365 Status reported that the issue was primarily isolated to users within Australia.

Some users reported issues when attempting to access SharePoint using their ISP however, they were not experiencing issues when using their mobile providers. While others expressed frustrations with the multiple outages and issues the Australian region has experienced in recent months.

Finally, roughly 2 hours later at ~6:30am UTC Microsoft confirmed that the issue was mitigated, and that Microsoft was closely monitoring the situation for any issues.

The Importance of Office 365 Monitoring

In a cloud-world, outages are bound to happen. While Microsoft is responsible for restoring service during outages, IT needs to take ownership of their environment and user experience. It is crucial to have greater visibility into business impacts during a service outage the moment it happens.

ENow’s Office 365 Monitoring and Reporting solution enables IT Pros to pinpoint the exact services effected and root cause of the issues an organization is experiencing during a service outage by providing:

• The ability to monitor entire environments in one place with ENow’s OneLook dashboard which makes identifying a problem fast and easy without having to scramble through Twitter and the Service Health Dashboard looking for answers.
• A full picture of all services and subset of services affected during an outage with ENow’s remote probes which covers several Office 365 apps and other cloud-based collaboration services.

Identify the scope of Office 365 service outage impacts and restore workplace productivity with ENow’s Office 365 Monitoring and Reporting solution. Access your free 14-day trial today!