On July 14, 2020 at ~7:00 pm UTC, Microsoft reported via @MSFT365status that some users in EMEA were experiencing issues accessing SharePoint Online and OneDrive for Business.
Roughly 45 minutes later, Microsoft reported that users may also be experiencing issues accessing SharePoint Online and OneDrive for Business-hosted content through other services. They reported that they were at that time rerouting service traffic to mitigate impact while they investigated the root cause of the issues.
Although some reported their issues were resolved, many confirmed that they were experiencing problems in additional regions such as Montreal and the U.S.
Finally, Microsoft confirmed they had confirmed that their mitigation actions had been completed and they had validated that service had been restored.
In a cloud-world, outages are bound to happen. While Microsoft is responsible for restoring service during outages, IT needs to take ownership of their environment and user experience. It is crucial to have greater visibility into business impacts during a service outage the moment it happens.
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