Office 365 Monitoring: SharePoint and OneDrive for Business Outage

On July 14, 2020 at ~7:00 pm UTC, Microsoft reported via @MSFT365status that some users in EMEA were experiencing issues accessing SharePoint Online and OneDrive for Business.

Roughly 45 minutes later, Microsoft reported that users may also be experiencing issues accessing SharePoint Online and OneDrive for Business-hosted content through other services. They reported that they were at that time rerouting service traffic to mitigate impact while they investigated the root cause of the issues.

Although some reported their issues were resolved, many confirmed that they were experiencing problems in additional regions such as Montreal and the U.S.

Finally, Microsoft confirmed they had confirmed that their mitigation actions had been completed and they had validated that service had been restored.

The Importance of Office 365 Monitoring

In a cloud-world, outages are bound to happen. While Microsoft is responsible for restoring service during outages, IT needs to take ownership of their environment and user experience. It is crucial to have greater visibility into business impacts during a service outage the moment it happens.

ENow’s Office 365 Monitoring and Reporting solution enables IT Pros to pinpoint the exact services effected and root cause of the issues an organization is experiencing during a service outage by providing:

• The ability to monitor entire environments in one place with ENow’s OneLook dashboard which makes identifying a problem fast and easy without having to scramble through Twitter and the Service Health Dashboard looking for answers.
• A full picture of all services and subset of services affected during an outage with ENow’s remote probes which covers several Office 365 apps and other cloud-based collaboration services.

Identify the scope of Office 365 service outage impacts and restore workplace productivity with ENow’s Office 365 Monitoring and Reporting solution. Access your free 14-day trial today!