On October 1st at roughly ~6:00 am UTC, Microsoft reported an issue where users were accessing their Exchange Online accounts via Outlook on the Web.
The initial investigation indicated that the issue was primarily affecting users based in India. However, Microsoft then reported that once additional data was collected from the affected infrastructure it was evident that the issue was affecting users worldwide.
Many quickly began to confirm that they were experiencing the issue in India as well as throughout Europe.
Soon after, Microsoft reported that they were reviewing recent changes to their service to determine the cause of impact. They reported users may experience problems with various Exchange Online protocols including Outlook desktop, mobile devices as well as those dependent on REST functionality.
An hour later, Microsoft reported that a recent configuration update was the route cause of the issue and they they had reverted the impact and were monitoring the service for recovery.
Finally at ~10:45 am UTC, Microsoft reported that in regards to the impact with Exchange service (EX223208), a majority of users were seeing recovery and they were taking measures to ensure full recovery for all users worldwide.
In a cloud-world, outages are bound to happen. While Microsoft is responsible for restoring service during outages, IT needs to take ownership of their environment and user experience. It is crucial to have greater visibility into business impacts during a service outage the moment it happens.
ENow’s Office 365 Monitoring and Reporting solution enables IT Pros to pinpoint the exact services effected and root cause of the issues an organization is experiencing during a service outage by providing:
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