Office 365 Monitoring: Microsoft Teams Outage January 18, 2021

On January 18, 2021, at ~10:30 am UTC, Microsoft reported an issue that was affecting chat functionality within Microsoft Teams in the EMEA region.

Shortly after, Microsoft reported that they had redirected traffic and that monitoring was showing signs of recovery.

Many users expressed their frustration that they were unable to see updates on status.office.com and the lack of public availability of issues.

Finally, at 2:00 pm UTC, Microsoft reported that after a period of extended monitoring, the issue had been resolved.

The Importance of Office 365 Monitoring

In a cloud-world, outages are bound to happen. While Microsoft is responsible for restoring service during outages, IT needs to take ownership of their environment and user experience. It is crucial to have greater visibility into business impacts during a service outage the moment it happens.

ENow’s Office 365 Monitoring and Reporting solution enables IT Pros to pinpoint the exact services effected and root cause of the issues an organization is experiencing during a service outage by providing:

• The ability to monitor entire environments in one place with ENow’s OneLook dashboard which makes identifying a problem fast and easy without having to scramble through Twitter and the Service Health Dashboard looking for answers.
• A full picture of all services and subset of services affected during an outage with ENow’s remote probes which covers several Office 365 apps and other cloud-based collaboration services.

Identify the scope of Office 365 service outage impacts and restore workplace productivity with ENow’s Office 365 Monitoring and Reporting solution. Access your free 14-day trial today!