Office 365 Monitoring: Microsoft Teams Images Issue (Nov. 22, 2021)

On November 22, 2021, at ~7:44 am UTC, Microsoft communicated via tweet (@MSFT365status) that they were investigating an issue in which users were unable to load images in Microsoft Teams chats or channels.

For IT professionals and system admins with Microsoft admin center access, the initial service incident # was TM299667.

Twitter followers responded shortly and gave some indication that the matter involved more than just image loading with Teams chat.  Some Twitter followers also responded and stated that the image loading issue had been an issue for several days, notwithstanding the message Microsoft tweeted this morning (November 22)  indicating that the issue was a "new" issue.

Approximately 30 minutes after their first message, Microsoft followed up with a second message giving no further indication as to what the precise issues and impacts were, and no indication as to what the cause of the issue was.  Microsoft only stated that a fix had been applied to remediate impact.  Microsoft also provided a second issue #, LY299673, for IT professionals to reference in the admin center.

Several checks of status.office.com during the first hour of this service incident showed no information whatsoever as to any changes in the Microsoft 365 Service Health Status.

And at 10:11 am UTC, Microsoft tweeted what appeared to be a final message as to this service incident.  They repeated their message that a fix had been deployed and were now stating that the issue was (fully?) remediated.

The Importance of Office 365 Monitoring

In a cloud-world, outages are bound to happen. While Microsoft is responsible for restoring service during outages, IT needs to take ownership of their environment and user experience. It is crucial to have greater visibility into business impacts during a service outage the moment it happens.

ENow’s Office 365 Monitoring and Reporting solution enables IT Pros to pinpoint the exact services effected and root cause of the issues an organization is experiencing during a service outage by providing:

• The ability to monitor networks and entire environments in one place with ENow’s OneLook dashboard which makes identifying a problem fast and easy without having to scramble through Twitter and the Service Health Dashboard looking for answers.
• A full picture of all services and subset of services affected during an outage with ENow’s remote probes which covers several Office 365 apps and other cloud-based collaboration services.

Identify the scope of Office 365 service outage impacts and restore workplace productivity with ENow’s Office 365 Monitoring and Reporting solution. Access your free 14-day trial today!