On December 14, 2020 at ~7:45 am UTC, Microsoft reported an issue affecting users throughout Europe that may be preventing them from accessing Microsoft 365 services.
Shortly after, Microsoft reported that they had identified an issue with components which facilitate authentication requests. They also reported that they had performed optimizations and rerouted user requests in an effort to remediate impact.
Many users took to Twitter to express their frustrations with the major impact this outage would have on productivity. Others also pointed out that Microsoft reported a similar outage on Friday and suggested that the issue may have not been fully resolved.
Roughly two hours later, Microsoft reported that after a short period of monitoring, impact had been remediated.
In a cloud-world, outages are bound to happen. While Microsoft is responsible for restoring service during outages, IT needs to take ownership of their environment and user experience. It is crucial to have greater visibility into business impacts during a service outage the moment it happens.
ENow’s Office 365 Monitoring and Reporting solution enables IT Pros to pinpoint the exact services effected and root cause of the issues an organization is experiencing during a service outage by providing:
Identify the scope of Office 365 service outage impacts and restore workplace productivity with ENow’s Office 365 Monitoring and Reporting solution. Access your free 14-day trial today!