On October 17th at roughly ~9:30 pm UTC, Microsoft reported that some users may be unable to access the Microsoft Admin Center.
Some users took to Twitter to defend Microsoft stating that Microsoft has been dealing with a volume of users on a daily basis they weren't prepared for due to the increased number of users working from home and the transition to online learning for most schools. On the other hand, many users expressed their frustration with the numerous outages Microsoft users have been experiencing lately.
At 10:00 pm UTC Microsoft reported that they had connected the service to alternate infrastructure and have validated that service had been restored.
Finally roughly an hour later, Microsoft reported that they had connected the service to an alternate infrastructure and have validated that service has been restored.
In a cloud-world, outages are bound to happen. While Microsoft is responsible for restoring service during outages, IT needs to take ownership of their environment and user experience. It is crucial to have greater visibility into business impacts during a service outage the moment it happens.
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