On March 3, 2022, at ~09:02 am UTC, Microsoft communicated via tweet (@MSFT365status) that they were investigating a service incident involving Microsoft 365 Admin Center access issues.
Initially, Microsoft provided no incident # for system admins and IT pros to reference within the Microsoft Admin Center, because access to the Admin Center was the issue at hand. Instead, Microsoft directed impacted users to refence the Microsoft 365 health status site, status.office.com.
Approximately 2 hours later, Microsoft communicated a second message, indicating that all traffic (to the Admin Center) was redirected to a healthier infrastructure, and the issue was resolved. With Admin Center access restored, Microsoft at this time also provided the incident #: MO33872.
Little information (via Twitter) was provided by Microsoft as to the cause of the issue.
There have been no further messages from @MSFT365status as to this incident. It is worth noting that just several hours prior, Microsoft had reported a separate service incident as to SharePoint and OneDrive.
In a cloud-world, outages are bound to happen. While Microsoft is responsible for restoring service during outages, IT needs to take ownership of their environment and user experience. It is crucial to have greater visibility into business impacts during a service outage the moment it happens.
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