Routing Issue Causes Microsoft 365 Access Problems for UK Users

On Tuesday, May 9th, 2023, Microsoft tweeted @MSFT365status that they were investigating a service incident in which some users in the United Kingdom region were experiencing access issues for various Microsoft 365 services.  

For system admins and IT professionals with access to the Microsoft 365 Admin Center, the service incident number to reference was MO552487.

We're investigating an issue with accessing some Microsoft 365 services and features for users within the United Kingdom. Further information can be found under MO552487 in the admin center.

— Microsoft 365 Status (@MSFT365Status) May 9, 2023

While this appeared to be a minor and short-lived event, there were a few community Twitter responses to Microsoft suggesting that the impacted geo region may have extended beyond the UK and that the resolution time may not have been as quick as Microsoft indicated it was.

Approximately 90 minutes after their initial tweet, Microsoft sent a second and final communication via @MSFT365status that they had identified the cause as a "routing issue" and that the issue was completely resolved as of 6:37 AM (ET).

We identified that a routing issue resulted in impact. We've confirmed that the issue is resolved and further details can be found under MO552487 in the admin center.

— Microsoft 365 Status (@MSFT365Status) May 9, 2023

It is noteworthy to mention that for the entire time that service incident MO552487 was an active event, Microsoft was also communicating via their Office Service Status portal as to "issues" with both Outlook.com and Teams:

For now, as to service incident MO552487, the UK region Microsoft 365 access issues seem resolved.

Microsoft's last reported service incident was on April 24th, 2023, and that incident involved search function issues with several Microsoft 365 services.

The Importance of Microsoft 365 Monitoring

In a cloud-world, outages are bound to happen. While Microsoft is responsible for restoring service during outages, IT needs to take ownership of their environment and user experience. It is crucial to have greater visibility into business impacts during a service outage the moment it happens.

ENow’s Microsoft 365 Monitoring and Reporting solution enables IT Pros to pinpoint the exact services affected and the root cause of the issues an organization is experiencing during a service outage by providing:

• The ability to monitor networks and entire environments in one place with ENow’s OneLook dashboard which makes identifying a problem fast and easy without having to scramble through Twitter and the Service Health Dashboard looking for answers.
• A full picture of all services and subset of services affected during an outage with ENow’s remote probes which covers several Microsoft 365 apps and other cloud-based collaboration services.

Identify the scope of Microsoft 365 service outage impacts and restore workplace productivity with ENow’s Microsoft 365 Monitoring and Reporting solution. Access your free 14-day trial today!