Office 365 Monitoring: Mailflow Outage (April 22, 2021)

On April 22, 2021, at ~2:55 pm UTC, Microsoft reported a potential Exchange Online mailflow incident impacting users in North America.

Many Twitter users soon chimed in stating that this "potential" issue was in fact a real issue for their organization.

Roughly an hour after the "potential" issue was reported, Microsoft announced they had identified the root cause. In this case,  a load balancing configuration issue was the culprit and Microsoft was actively working on resolving the issue. 

The Importance of Office 365 Monitoring

In a cloud-world, outages are bound to happen. While Microsoft is responsible for restoring service during outages, IT needs to take ownership of their environment and user experience. It is crucial to have greater visibility into business impacts during a service outage the moment it happens.

ENow’s Office 365 Monitoring and Reporting solution enables IT Pros to pinpoint the exact services effected and root cause of the issues an organization is experiencing during a service outage by providing:

• The ability to monitor entire environments in one place with ENow’s OneLook dashboard which makes identifying a problem fast and easy without having to scramble through Twitter and the Service Health Dashboard looking for answers.
• A full picture of all services and subset of services affected during an outage with ENow’s remote probes which covers several Office 365 apps and other cloud-based collaboration services.

Identify the scope of Office 365 service outage impacts and restore workplace productivity with ENow’s Office 365 Monitoring and Reporting solution. Access your free 14-day trial today!