SharePoint Online Service Incident (April 7, 2022)

On April 7, 2022, at ~6:30 am UTC, Microsoft communicated via tweet (@MSFT365status) that they were investigating an issue in which users were unable to view data in the News article webpart within SharePoint Online.

For IT professionals and system admins with Microsoft admin center access, the issue # was SP354364. It should be noted that the last service incident reported @MSFT365status was on March 3rd, and that's 4+ weeks without any service incidents. (That is, no service incidents as reported by @MSFT365status.)

There were very few responses from the public during this service incident, which translates into, generally speaking, a very minor event with limited mission-critical impact to users.

At 6:55am UTC, Microsoft sent a second message indicating that recent changes made were being investigated in an effort to identify the source of the issue.

Approximately 2 hours after their first report on the issue, Microsoft indicated that while they were still investigating the cause of the Sharepoint service incident, the issue had stopped occurring. Microsoft at this time gave no indication that any efforts on their part were responsible for the the issue no longer occurring.

At 5:39 pm UTC, and with no messages since their 8:30 am tweet, Microsoft communicated a final message, that the impacted service was rolled back to a previous version and that this roll back had mitigated the issue.

The Importance of Office 365 Monitoring

In a cloud-world, outages are bound to happen. While Microsoft is responsible for restoring service during outages, IT needs to take ownership of their environment and user experience. It is crucial to have greater visibility into business impacts during a service outage the moment it happens.

ENow’s Office 365 Monitoring and Reporting solution enables IT Pros to pinpoint the exact services effected and root cause of the issues an organization is experiencing during a service outage by providing:

• The ability to monitor networks and entire environments in one place with ENow’s OneLook dashboard which makes identifying a problem fast and easy without having to scramble through Twitter and the Service Health Dashboard looking for answers.
• A full picture of all services and subset of services affected during an outage with ENow’s remote probes which covers several Office 365 apps and other cloud-based collaboration services.

Identify the scope of Office 365 service outage impacts and restore workplace productivity with ENow’s Office 365 Monitoring and Reporting solution. Access your free 14-day trial today!