On September 29th at roughly ~2:15 pm UTC, Microsoft reported an issue where users may have been unable to connect to the Exchange Online service on their mobile devices.
Microsoft then reported that they had determined that corrective actions taken to address a previous issue had impacted Exchange ActiveSync and Microsoft was applying a fix to mitigate the impact.
Many users took to Twitter to confirm that they were experiencing this issue and they also expressed their frustrations with the multiple outages Microsoft experienced during this week.
Finally, at 9:30 pm Microsoft reported that they had taken corrective actions to mitigate the impact associated with EX223053 and that service had been restored.
In a cloud-world, outages are bound to happen. While Microsoft is responsible for restoring service during outages, IT needs to take ownership of their environment and user experience. It is crucial to have greater visibility into business impacts during a service outage the moment it happens.
ENow’s Office 365 Monitoring and Reporting solution enables IT Pros to pinpoint the exact services effected and root cause of the issues an organization is experiencing during a service outage by providing:
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