Microsoft Admin Center Outage - July 28, 2022

On July 28, 2022, at ~12:40PM EST, Microsoft communicated via tweet (@MSFT365status) that they've received reports from some admins in North America that they're unable to access the Microsoft 365 admin center.

For IT pros or system admins, additional information can be found under MO406459 in the Microsoft 365 admin center.

We've received reports from some admins in North America that they're unable to access the Microsoft 365 admin center. Additional information can be found at https://t.co/lbjX5hSWLp or under MO406459 in the Microsoft 365 admin center.

— Microsoft 365 Status (@MSFT365Status) July 28, 2022

Less than an hour later, Microsoft shared an update that these issues are affecting admins outside North America:

We're restarting the affected infrastructure to mitigate impact. Further, we've confirmed that impact is not isolated to admins in North America. Additional information can be found at https://t.co/AEUj8uj65N or under MO406459 in the Microsoft 365 admin center, if accessible.

— Microsoft 365 Status (@MSFT365Status) July 28, 2022

"On Thursday 21st July 2022 at around 1am UTC, users of Microsoft Teams started reporting that they were unable to access Microsoft Teams. Users were unable to connect to the Microsoft Teams Desktop, Web client and Mobile clients. If users were logged in, some Teams features didn’t work. Some People reacted on Twitter with the hashtag: #TeamsDown with mixed reactions, evidently it was pleasing for some people to have an excuse not to work.

The Importance of Office 365 Monitoring

In a cloud-world, outages are bound to happen. While Microsoft is responsible for restoring service during outages, IT needs to take ownership of their environment and user experience. It is crucial to have greater visibility into business impacts during a service outage the moment it happens.

ENow’s Office 365 Monitoring and Reporting solution enables IT Pros to pinpoint the exact services effected and root cause of the issues an organization is experiencing during a service outage by providing:

• The ability to monitor networks and entire environments in one place with ENow’s OneLook dashboard which makes identifying a problem fast and easy without having to scramble through Twitter and the Service Health Dashboard looking for answers.
• A full picture of all services and subset of services affected during an outage with ENow’s remote probes which covers several Office 365 apps and other cloud-based collaboration services.

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