Retail Company Uses Exchange Reporting Software to Optimize Sales Teams’ Performance
Traditionally, Bodek and Rhodes’s management used inbound and outbound call volume as a means of measuring the performance and productivity of their sales teams. Recently, their sales teams approached Sam Gerber, VP of Business Development, with the fact that sales spends a majority of its time and effort communicating with clients via email. Armed with this newly-found knowledge, the network administrator for Bodek and Rhodes, Barbara Campbell, decided to search for a solution that would capture key email statistics and monitor the sales teams’ performance and productivity.