About Us
When Jay Gundotra founded ENow in 2004, the goal was simple: Transform the chaos and complexity of Microsoft service outages into a simple visual dashboard that delivers immediate actionable insights needed to solve issues quickly. Jay's domain knowledge and firsthand experience as a Microsoft Exchange administrator have been the key ingredients in making the complex simple for businesses. The result is an award-winning platform that optimizes the service delivery of mission-critical Microsoft collaboration platforms while increasing morale and productivity in the IT department.
ENow optimizes the service delivery and security of mission-critical Microsoft collaboration and identity infrastructure. Our digital experience monitoring and analytics for Entra ID, Active Directory, and Microsoft 365 transform how IT supports these complex services, enabling organizations to improve service delivery, increase workplace productivity, and lower the total cost of ownership while maintaining robust security against unauthorized access. Going beyond Microsoft's native tools, ENow’s OneLook dashboard and App Governance Accelerator immediately provide comprehensive and unbiased data to get a meaningful picture of your Productivity and SaaS Application Security postures.
As a Microsoft Gold Partner holding a Type 2 SOC certification, ENow is trusted by many large enterprises, including the National Basketball Association, Coca-Cola, NCS Technologies, BCBS, and Volkswagen. ENow’s software manages over 550 million employees in over 130 countries, and its technologies monitor over 22 billion transactions per week.
Jay Gundotra,
Founder & Chief Executive Officer
As Technical Founder and CEO, Jay is responsible for setting the global strategic direction of the organization. A customer-centric business executive, Jay is committed to ENow’s core values – Grow or Die, Keep Your Word, Be Relentless, and Over-deliver – to help drive a growth mindset culture, create greater impact, and build superior client experiences.
Well-respected within the Microsoft MVP community, Jay’s extensive 20+ years of experience in Unified Communications, network management, and cloud computing is the driving force behind ENow’s continued growth and success in delivering effective monitoring and analytics software to clients worldwide.
Chris Young,
Vice President of Engineering
Chris Young leads ENow's Engineering department. His career encapsulates several decades of dedication to not just building software but also constructing formidable teams and refining development processes. His dedication to engineering is matched by a profound commitment to fostering a culture of collaboration and continuous improvement.
Chris believes that the foundation of any successful engineering endeavor is the team behind it. He is a proponent of servant leadership, always supporting and uplifting team members, providing them with the tools and environment necessary for their success. He holds that processes should be living frameworks, evolving with the team's needs and industry demands.
With an eye always on the horizon, and a close pulse on customer feedback, he continues to push the boundaries of what an aligned and agile engineering team can achieve.
Courteney Mancuso,
Vice President of Sales & Customer Success
As VP of Sales & Customer Success, Courteney leads ENow's revenue organization. Her career spans multiple industries within venture and debt-backed enterprise SaaS organizations throughout multiple stages. She passionately believes a sincere focus on uniting go-to-market teams can foster best-in-class business and customer outcomes.
As a leader, Courteney believes consistency and focus yield the most successful teams and customers. She considers the customer experience to be one that starts out at the onset. The basis for these philosophies sets a foundation that supports teams during high periods of growth.
Laura Zawacki,
Head of Marketing
As ENow's Marketing Director, Laura Zawacki leads the company's marketing strategy to support its go-to-market and sales initiatives. With over 12 years of experience within the Microsoft ecosystem, Laura has expertly implemented marketing operations and strategy for MSPs, VARs, and ISVs. Her global marketing expertise is dedicated to driving education and delivering value for existing and future clients, channel partners, and Microsoft programs. Laura's strategic vision and commitment to excellence are pivotal in advancing ENow's market presence and success.
