MSExchange & ENow

Lync Call Quality Methodology

to Enhance the Call Quality and User Satisfaction

By Johan Delimon
Lync Call Quality Methodology

Lync Call Quality Methodology (CQM) is a new troubleshooting and service management framework that can better focus efforts to improve enterprise voice services in Lync. In this white paper, Lync MVP, Johan Delimon demonstrates how CQM gives you the ability to view the health of different components of your Lync deployment, and highlights trending of Call Quality over the previous period to give you the ability to tackle the most important issues first in order to remediate Call Quality Issues.

Johan Delimon Johan Delimon - Lync MVP

Johan has worked at Simac ICT Belgium for over 12 years. He started out as a System Engineer working on NT and Exchange Projects. A few years later he then held responsibility as supervisor for all Exchange Engineers and then moved on to being a Support Engineer handling more complex Microsoft projects. Johan has been a Presales Consultant for Systems and Security for over 3 years and has primarily focused around Unified Communications involving mostly Microsoft Products like Exchange Server and Office Communications server with supporting technologies like Active Directory and Security products. Johan was awarded awarded Exchange Server MVP in October 2008, Office Communications Server MVP in October 2009 and then Lync Server MVP since October 2010.

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