ENow Support

Superior Software and Services Backed by Timely Technical Expertise

We Are Here to Help

Your business relies on Microsoft technologies. You rely on our products to keep your systems happy and healthy. And you can rely on us to provide responsive, professional technical support.

We are committed to ensuring your long-term success with our products. It begins with superior software that has been rigorously tested prior to release, and it ends with a customer support team comprised of Microsoft experts.

How to Submit a Support Request

You may submit a support request via email at support@enowsoftware.com or by completing our online support form.

Hours of Operation

ENow Customer Support is open from 5am to 5pm Pacific time from Monday to Friday, excluding US holidays.

For international customers, we may have support staff in your region. Contact us to find out.

Response Times

Our target response time is four hours or less for requests submitted during our regular hours of operation.

Requests submitted after hours will receive a response within four hours of opening on the next business day.

Support Services

Your ENow Support Contract enhances your investment in our software with telephone and email technical support, product documentation, and access to all product updates (major releases, point releases, and service releases).

You can relax-we are here to help.

The MailScape Support Team is one of the best I have dealt with in my 16 years as a Messaging SME. For example, the business required a report that showed all Sent and Received messages for all mailboxes on only one of the many Exchange clusters in the organization. The report needed to show Sender and Recipient information, including the Subject, Message ID, and Date and Time stamp, for the past 30 days of emails in over 7k mailboxes. After just a few hours on the phone with support, these reports were created and ready to view from the web console. Yes, that's right people, they wrote them for me. We also configured a daily report to be emailed to a specific individual. They were completely open to sharing everything they were doing with me and I learned a lot without having to attend a class or do independent research, oh yeah, and we had fun! I don't know where they find their support staff, but we could all use more of these types in the industry."

-Kryste M. Olejniczak, Advance Auto Parts, Midrange Systems Engineering, Messaging Specialist