Mailscape | Mobile Device
Monitoring and Reporting
Your users are buying them every day. They continue to spread across your network and you are supposed to support them. Apple iPads, iPhones, BlackBerry, Android, and Windows mobile devices are here to stay. With each new device that is connected to your network, new security and support requirements arise. The need to know what types of devices are connected to your corporate network and who is using them is critical.
Mailscape can help you manage all the mobile devices you need to support.
We do not leave you guessing as to whether all your mobile components are functioning properly. Mailscape tests each component every few minutes and will notify the help desk of any issues.
One Look Dashboard
Mailscape makes your job of monitoring your mobile messaging environment easier by presenting real-time data on all the vital information that directly impacts Exchange uptime via Mailscape’s One Look Dashboard.
Stop monitoring every application and device deployed. Usually only addressing very basic metrics like server uptime won't prevent messaging outages.
Monitoring Made Easy
Instead of trying to monitor every known Exchange metric, Mailscape concentrates on key areas that directly impact uptime and won't give you false positives.
Mailscape contains over 40 built in reports that will make your job of supporting different mobile platforms easier. Mailscape can be used to report on all mobile devices.
- Device Type (Model, OS)
Ensure device has latest OS and streamlines device testing
Wireless carrier and phone number
Assist help desk operators in helping users
Least active users
Find devices that are not being used and redeploy them
Most active users
Identify most active users
Users by CAS
Determine load on CAS servers
ActiveSync Message Size Analysis
Determine which users are consuming the most amount of data
User count by device model
BlackBerry user summary
User by OS
User by Mailbox server
User count by OS
User with password disabled
Daily BES usage
User by carrier
Least/Most users - calendar
User count by carrier
Least/Most users - messages
Users by BES
Least/Most users - contacts
Users count by BES
BlackBerry Message size analysis
Users by IT policy
User count by IT policy
Users by device model
Your users depend upon mobile devices to communicate with each other and customers. Mailscape’s capabilities provide you with real time data of all the core components of your mobile infrastructure including automatically testing the system to ensure that everything is functioning normally. This information helps prevent outages and also helps you determine the root cause of any issues within a matter of minutes.
ActiveSync Connectivity Testing
Ensure that your CAS servers are responding to ActiveSync requests
Folder sync verification
Simulates a folder sync including retrieving the folder hierarchy
Monitors the data sync process
Get item test
Checks how many items are waiting to be synchronized
Test the Direct Push process against a folder
Ensures that the Autodiscover service is functioning
BlackBerry Connectivity Testing
Round trip message testing between device, Exchange and BES
Monitors communication between Exchange and BES
Checks the BES worker threads and alerts if any are non-responsive
Monitors number of pending messages to devices. Quickly determine severity of an issue.
Verifies that the SRP connection is up.
Analyzes pending message counts and can help determine if wireless is having an issue.
Microsoft Exchange Server:
2003 - 2016
2008 - 2012 R2
Disk Space 350 MB,
Memory 2 GB
|Microsoft .NET Framework
||3.5 or later
||7.5 or later
|SQL Server optional
||2005, 2008, 2012
||8.0 or greater
If you want to be a proactive administrator, easily provide information about the environment, and look like an Exchange genius through it all, then Mailscape is the product you’ve been looking for. You can literally spend a day getting the product deployed and displaying any issues in your environment. Approximately twenty four hours later you will have over 200 canned reports viewable to whomever you like, or you can just let them see a few select reports – whatever you want! Be a rock star and let the boss know that you can create an Exchange report on almost anything, which will seamlessly appear on their customized dashboard, yes, with graphs. I almost forgot to mention that they can email the reports to themselves from their dashboard. There are so many benefits to this product and I highly recommend that you check it out for yourself. ENOW will let you do a trial version and even offer assistance in setting the pilot up.
- Kryste M. Olejniczak, Advance Auto Parts, Midrange Systems Engineering Messaging Specialist