Mailscape | Mobile Device
Monitoring and Reporting

Your users are buying them every day. They continue to spread across your network and you are supposed to support them. Apple iPads, iPhones, BlackBerry, Android, and Windows mobile devices are here to stay. With each new device that is connected to your network, new security and support requirements arise. The need to know what types of devices are connected to your corporate network and who is using them is critical.

Mailscape can help you manage all the mobile devices you need to support.

  • Proactive Monitoring

    We do not leave you guessing as to whether all your mobile components are functioning properly. Mailscape tests each component every few minutes and will notify the help desk of any issues.

  • One Look Dashboard

    Mailscape makes your job of monitoring your mobile messaging environment easier by presenting real-time data on all the vital information that directly impacts Exchange uptime via Mailscape’s One Look Dashboard.

  • Prevent Outages

    Stop monitoring every application and device deployed. Usually only addressing very basic metrics like server uptime won't prevent messaging outages.

  • Monitoring Made Easy

    Instead of trying to monitor every known Exchange metric, Mailscape concentrates on key areas that directly impact uptime and won't give you false positives.

Try Mailscape Today

and see how easy it is


Reporting Overview

Mailscape contains over 40 built in reports that will make your job of supporting different mobile platforms easier. Mailscape can be used to report on all mobile devices.

  1. ActiveSync Reports

    • Device Type (Model, OS)
      Ensure device has latest OS and streamlines device testing
    • Wireless carrier and phone number
      Assist help desk operators in helping users
    • Least active users
      Find devices that are not being used and redeploy them
    • Most active users
      Identify most active users
    • Users by CAS
      Determine load on CAS servers
    • ActiveSync Message Size Analysis
      Determine which users are consuming the most amount of data
  2. BlackBerry Reports

    • BES summary
      User count by device model
    • BlackBerry user summary
      User by OS
    • User by Mailbox server
      User count by OS
    • User with password disabled
      Daily BES usage
    • User by carrier
      Least/Most users - calendar
    • User count by carrier
      Least/Most users - messages
    • Users by BES
      Least/Most users - contacts
    • Users count by BES
      BlackBerry Message size analysis
    • Users by IT policy
      Exchange link
    • User count by IT policy
      BES status
    • Users by device model
      BES queue

Monitoring Overview

Your users depend upon mobile devices to communicate with each other and customers. Mailscape’s capabilities provide you with real time data of all the core components of your mobile infrastructure including automatically testing the system to ensure that everything is functioning normally. This information helps prevent outages and also helps you determine the root cause of any issues within a matter of minutes.

  1. ActiveSync Monitoring

    • ActiveSync Connectivity Testing
      Ensure that your CAS servers are responding to ActiveSync requests
    • Folder sync verification
      Simulates a folder sync including retrieving the folder hierarchy
    • Data sync
      Monitors the data sync process
    • Get item test
      Checks how many items are waiting to be synchronized
    • Ping test
      Test the Direct Push process against a folder
    • Autodiscover verification
      Ensures that the Autodiscover service is functioning
  2. BlackBerry Monitoring

    • BlackBerry Connectivity Testing
      Round trip message testing between device, Exchange and BES
    • Exchange Link
      Monitors communication between Exchange and BES
    • BES Status
      Checks the BES worker threads and alerts if any are non-responsive
    • BES Queue
      Monitors number of pending messages to devices. Quickly determine severity of an issue.
    • RIM Link
      Verifies that the SRP connection is up.
    • Carrier Status
      Analyzes pending message counts and can help determine if wireless is having an issue.

System Requirements

  • Microsoft Exchange Server:
    2003 - 2016

    Windows Server:
    2008 - 2012 R2

    Disk Space 350 MB,
    Memory 2 GB

  • Additional Software:
    Microsoft .NET Framework 3.5 or later
    IIS 7.5 or later
    SQL Server optional 2005, 2008, 2012
    Internet Explorer 8.0 or greater
  • Exchange Microsoft Partner Logo

QuoteIf you want to be a proactive administrator, easily provide information about the environment, and look like an Exchange genius through it all, then Mailscape is the product you’ve been looking for. You can literally spend a day getting the product deployed and displaying any issues in your environment. Approximately twenty four hours later you will have over 200 canned reports viewable to whomever you like, or you can just let them see a few select reports – whatever you want! Be a rock star and let the boss know that you can create an Exchange report on almost anything, which will seamlessly appear on their customized dashboard, yes, with graphs. I almost forgot to mention that they can email the reports to themselves from their dashboard. There are so many benefits to this product and I highly recommend that you check it out for yourself. ENOW will let you do a trial version and even offer assistance in setting the pilot up. - Kryste M. Olejniczak, Advance Auto Parts, Midrange Systems Engineering Messaging Specialist

Wheaton Franciscan Healthcare