For many organizations, monitoring cloud services is an afterthought. They don't think it's worthwhile to monitor because the redundancy and Service Levels that Microsoft offers are "good enough". That sentiment usually lasts until the first service problem or outage occurs.
Hybrid and full cloud deployments have multiple components that need to be monitored in order to ensure reliable messaging and collaboration services, but this can be difficult given the limited reporting and monitoring tools within Office 365. Having enhanced visibility, especially in the cloud, increases your agility in diagnosing and preventing operational problems.
Mailscape 365 gives you visibility into Office 365 to properly and proactively manage your organization.
Having the ability to understand when something is going wrong and why the problem has occurred, especially in some of the more complex components involved in hybrid connectivity and mail transport, allows you to make sure that any outages are detected immediately and addressed quickly.